Returns & Exchanges

At Woolx, we want you to love your high-performance merino wool gear, which is why we offer a 30-day window for hassle-free returns and exchanges on all items in original condition. If your purchase doesn't meet your expectations for comfort or fit, we are committed to making it right.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the return process to ensure your package is tracked correctly.

• 3.
  Package Your Items

  Place the unwashed and unworn garments with original tags attached into their original packaging or a secure shipping mailer.

• 4.
  Ship and Refund

  Drop your package off at any authorized carrier location; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.